Returns & Exchanges
Return or Exchange
Step 1: If you are not satisfied with the items you received, please contact our staff through the “Contact Us”button first, then send us an email with your request.
Step 2: Pack the item. After the confirmation from our staff, you will receive Authorization and Return Address by email in 24 hours. Please packing the item in a securely sealed shipping package with original bag and original label.
Step 3: Send the return parcel off to the address we provided and email us the return proof, it can be tracking number, copy of shipping receipt, pictures of return package.
You will receive the refund in 7-21 days or have an exchanged order after we receive the return proof and package. It always needs 3 to 5 business days for package transit. We will send the package in 3 to 5 business days after receipt at our Fulfillment Center. Once we process your refund or exchange, we will send you an email about the confirmation.Please note that you will take responsibility for paying the shipping costs to return.
Items in used condition are not eligible for refunds or exchanges.New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
**Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered.
Return Address：Room 705, No. 5, No. 17, Yangzhou Road, Jianxin Town, Cangshan District, Fuzhou, Fujian, China